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Wednesday, September 22, 2021

How to check plans, customise, add a service and more

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To ease up billing, telecom operator Airtel introduced Black plans last week. The service combines bills of postpaid, DTH and Broadband into one.

Using the service, Airtel customers can bundle two or more Airtel services (Fibre, DTH, Mobile) together to become an Airtel Black subscriber.

The Black plan offers four benefits to its customers — One single bill, Customer Care number with a dedicated team of relationship managers, and priority resolution of complaints, free service visits, Airtel Xtreme Box at no additional cost and more.

The Black plans are now available in the Airtel Thanks app and here’s how to check plans, customise them, club multiple services and more.

How to get started with Airtel Black using Thanks app
To become an Airtel Black member, you will need to download or update your Thanks app to its latest version.

Once done, follow the steps below:


Open Thanks app and tap on Upgrade to Airtel Black button at the top left


Now, tap on Get Started button


It will then redirect you to Airtel Black page where you can customise your services and enrol into the plan

Airtel Black plans
There are basically four fixed plans you can choose from

Rs 998: Includes two postpaid connections and DTH service worth Rs 413
Rs 1,349: Includes three postpaid connections and DTH service worth Rs 413
Rs 1,598: Includes two postpaid connections and broadband connection with 200Mbps speed, unlimited data and calling. This plan usually costs Rs 999.
Rs 2,099: Comes with three postpaid connections, DTH service worth Rs 501 and 200Mbps broadband connection.

How to add a service in a particular plan
First, select a Black plan and then tap on each service one by one to add a new connection. For postpaid, tap on the green box and then again tap on add a postpaid connection. Enter details to add. Repeat the same for other services.

Once done, tap on the Save button. Review your changes before final submission of the request.


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