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Paytm boss Vijay Shekhar Sharma promises ‘customer support’ to Google Pay user – Latest News

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Taking a dig at competition is a fairly common practice in the business world. Brands often find innovative ways to pick on each others’ shortcomings.

Paytm CEO Vijay Shekhar Sharma took a dig at rival online payment platform Google on Twitter. In a post on Twitter, a user going by the name Aparna Jain, asked what is the error XV XV means on Google Pay?

“People who use Gpay. What is error XV. I can’t find it online. @GooglePayIndia,” tweeted Jain.

Responding to the tweet, Sharma suggested that she can try Paytm and that it requires no KYC and she can pay directly from her bank account. Plus as a bonus she will get CEO-level customer support.

Incidentally, Google pay too later responded to Jain. “Regret to hear that, Anish. We’d like to chat about this. If you haven’t yet, please follow us & let us know once you do, so we can reach out over DM,” said Google Pay in its tweet.

This isn’t the first time that Sharma has hit out at Google. Last year, he accused the search giant of abusing its monopoly to unfairly gain customers for its own payments business after Google removed Paytm app from its Play Store for a brief time.

Sharma claimed that action against Paytm happened even before they were served notice. He accused Google of a high-handed behaviour where it acted as the “judge, jury, executioner and beneficiary.” “They have the power, and they are definitely harassing us,” Sharma then told TOI. He claimed that Google took the “unprecedented step” only to stop Paytm from acquiring new customers to help other players in the payments market, including its own app. “You are benefiting yourself,” he had charged at Google.

In his tweet, Sharma had quoted Mahatma Gandhi and said, “Be the app that you want to see in the world. Condition: If only Google let’s you be. #GandhiJayanti.”

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