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Monday, May 16, 2022

Zoom is driving further into the customer service market

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In its latest move into the customer service market, Zoom has announced that it has entered into a definitive agreement to acquire the AI and automation platform for customer support Solvvy.

Once the acquisition closes, the two companies will provide elevated customer service experiences to enterprise businesses on a global scale and work together quickly to capitalize on new opportunities in both the contact center and customer support segments.

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